Business Operations Manager

This Announcement is Open to the Public

The Department of Revenue's Motor Vehicle Division is seeking a dedicated and accountable Business Operations Manager to join our leadership team. This pivotal role offers the opportunity to lead with integrity, foster a collaborative environment, and drive operational excellence within our Title Processing or Business Registration departments.

We are looking for a strategic thinker with a passion for process improvement and a proven track record of managing complex operations. If you are committed to public service values and ready to optimize workflows while mentoring a growing team, we invite you to apply.

In this role, you will be instrumental in delivering exceptional customer service by ensuring processes are well-documented, up-to-date, and efficient. You will evaluate and mentor staff, identifying training opportunities to support professional growth and optimize workforce potential.

Your core duties will include but are not limited to:

• Operational Leadership: Assessing and refining business processes to drive continuous improvement.

• Team Development: Guiding supervisors in performance management, administering corrective actions when necessary, and creating a culture of accountability.

• Strategic Collaboration: Acting as the primary liaison for County Tax Commissioners, GATO (Georgia Association of Tax Officials), and other key stakeholders.

• Compliance & Research: researching laws, rules, and regulations to ensure accurate resolutions to customer issues while maintaining compliance with state mandates.

• Representation: Representing the Department at industry conferences and collaborating with other agencies to implement best practices across Georgia.

Entry Qualifications

• Bachelor’s degree in operations management, business administration, or a related field and two (2) years of experience in a managerial or supervisory role

   

  ~ OR~

• Six (6) years of related professional experience, which includes two (2) years of experience in a managerial or supervisory role.

Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provide the necessary knowledge and skills to successfully perform the job at level listed may be substituted year-over-year.

Required Skills and Experience

• Experience leading supervisors and teams, setting clear expectations, and driving efforts to exceed goals.

• Proven ability to develop and execute effective training initiatives.

• Strong commitment to upholding honesty, fairness, and compliance with organizational guidelines.

• Ability to deliver constructive criticism and implement corrective action strategies.

• Proficiency in measuring the effectiveness of business operations and strategies.

• Ability to take initiative and independently execute tasks with minimal supervision.

• Skill in managing multiple projects simultaneously.

• Ability to travel at least 10% of the time.

Preferred Qualifications

• Skills in researching laws, regulations, and best practices to enhance business processes.

• Experience working with DRIVES or similar motor vehicle systems.

• Proficiency with MS Excel, Word, and Outlook.

• Experience and confidence in public speaking.

Pay Grade: L (Unclassified)
Hiring Range: $66,361.55 - $71,978.40
State Personnel Board Rules for current State Employees
478-1-.12 Salary
478-1-.15 Changes to Employment Status

Location: Georgia Department of Revenue South Metro Office, 4125 Welcome All Rd, Atlanta GA 30349
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
(Note: A telework schedule of 2 remote days per week is contingent upon demonstrated proficiency after training and subject to DOR policies.)

Important Information

All Department of Revenue positions are subject to an annual State of Georgia tax records check. Additional background processes may be required for specific positions. Please note that the highest level of education indicated on your Team Georgia Careers Profile will be verified.

Equal Opportunity & Accessibility
The Department of Revenue is committed to providing equal employment opportunities and reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require accommodation during the application or interview process, please contact dor-candidate-adarequest@dor.ga.gov.