Associate - Customer Service
Employment Terms: This job is a full-time, benefited FLSA Non-exempt position in the Student Affairs Division that reports to the Executive Director of Enrollment Support. This position will work at the Lawrenceville location of Gwinnett Technical College.
Schedule: 40 hours per week: Monday – Friday between the hours of 7:30-6:00. Flexibility is a must.
Salary: $37, 564 yr. commensurate with education and experience
Minimum Qualifications (Job Code 61832):
High School Diploma or equivalent
Preferred Qualifications:
In addition to the minimum qualifications, a diploma or two-year degree from a technical college. One to two years of experience in a call center or face to face customer service environment, including professional receptionist or office experience. Ability to follow oral and written instructions quickly and accurately. Possess ability to communicate with students from culturally diverse backgrounds. Knowledge of Microsoft word and ability to learn additional software packages. Willing to adjust hours during peak times. Bilingual is a plus. Prior experience as a full-time customer service representative within the last three years.
Certain positions are subject to pre-employment and random drug testing. Refusal to take the test or a positive result will lead to separation and a 2-year ineligibility period for state employment.
Additionally, for any employment offer that includes a required drug test, the test must be completed within 48 hours. Failure to comply will result in the offer being rescinded and a 2-year ineligibility period for state employment.
Job Description Summary:
Under general supervision, greets students and visitors, assists customers with inquiries, checks students into queue system, and signs walk-ins into queue system for the appropriate department. Performs clerical duties such as typing, researching students’ enrollment status, and other duties as assigned. In addition, this candidate must display a high level of effort and commitment to performing work; operating effectively within the organizational structure; while demonstrating responsible and trustworthy behavior.
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Duties/Responsibilities |
Percentage of Time |
|
1. Greets and directs guests visiting the technical college. (Performed by all incumbents) |
93% |
|
2. Performs clerical duties such limited typing. (Performed by all incumbents) |
5% |
|
3. Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College |
2% |
|
Physical Demands: |
Frequency (N)Never, (O)Occasionally or (C)Constantly |
|
Requires operation, access, or control of financial resources. |
N |
|
Requires having a P-Card. |
N |
|
Driving is a responsibility of this position. |
N |
|
This position will have direct interaction or care of children under the age of 18 or direct patient care. |
O |
|
This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). |
C |
|
This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. |
O |
|
This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. |
O |
|
This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. |
O |
|
This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. |
C |
|
This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. |
N |
|
Operating motor vehicles or heavy equipment with or without reasonable accommodation. |
N |
|
Noisy environments. |
O |
|
Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. |
N |
|
Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. |
O |
|
Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. |
N |
|
Work in outdoor elements such as precipitation and wind. |
N |
|
Assessing the accuracy, neatness and thoroughness of the work assigned. |
C |
The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed or religion, national or ethnic origin, sex (including pregnancy, sexual orientation, and gender identity), disability, age, political affiliation or belief, genetic information, veteran or military status, marital status, or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs, and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.
The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity. The following person has been designated to manage inquiries regarding the nondiscrimination policies: Lisa Richardson, Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building A, Room 515, Lawrenceville, GA 30043, 678-226-6691, LRichardson@GwinnettTech.edu.
