Assistant Director, Financial Aid
🔍 Georgia - Dekalb - Clarkston
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- Assists the Director in the day-to-day operations of the Financial Aid Department; including but not limited to daily Banner processing.
- Provides information to prospective and enrolled students concerning state and federal financial assistance and technical college policy/procedures.
- Assists with supervising full-time, part-time and student employees.
- Responsible for strong focus on customer service to include the ability to diffuse potentially volatile situations while meeting customer expectation for assistance.
- Responds to and advises student aid inquiries in person, by phone and written communication to students, staff and the general public in a courteous and professional manner.
- Thoroughly provides guidance to students, staff and the general public on the availability of financial aid, the regulatory requirements associated with the availability and the application process.
- Assists with interviewing, hiring, and evaluation of the performance of, and when necessary, discipline of employees.
- Observes and reviews for accuracy and completeness of appropriate documentation/forms/processes/procedures.
- Assists staff by providing systematic Banner support or reports as requested.
- May be asked to serve as consultant to management on specific problems and concerns.
- Interprets and utilizes federal, state and local policies and procedures.
- Maintains accurate files/records, creates and maintains written procedures.
- Participates in the planning, coordination, development and implementation of long-range goals and objectives.
- Serves on committees as assigned.
- Maintains current knowledge of TCSG operations and policies, federal and state student financial assistance programs and laws governing Georgia's technical colleges.
- Creates and maintains a high-performance environment characterized by positive leadership, strong team orientation and strong focus on customer service.
- Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness, professional ethics and responsible behavior.
- Shows persistence and seeks alternatives when obstacles arise; conveys forethought to potential issues and provides suggestions to remedy such concerns.
- Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
- Performs other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Georgia Piedmont Technical College.
Baccalaureate degree from an accredited college or university *and* Two (2) years of work related experience.
