The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

The main office for DBHDD is located in downtown Atlanta.

Job Description

Job Title:  ASO Manager

Pay Grade: M

Job Summary:

We are seeking qualified candidates for the position of Manager, Administrative Services Organization (ASO). This position is in the Office of ASO Coordination within the Division of Strategy, Technology and Performance, and reports to the Director, ASO Coordination.

The Office of ASO Coordination manages the DBHDD's largest infrastructure contract. This multifaceted contract supports the execution of multiple enterprise-wide functions that ensure proper administration of DBHDD services, including oversight of authorizations/claims, quality reviews, and provider network management. This contract also includes management of the Georgia Crisis and Access Line (GCAL), Georgia’s 24/7 statewide crisis call center.

This position will be responsible for managing/coordinating organization-wide efforts to ensure:

·        The ASO is operating cross-functionally as designed

·        enhancement projects are developed and managed using best practices

·        ensure ASO is meeting strategic objectives

·        outcomes are measured and reported in a meaningful manner

Responsibilities include, but are not limited to:

·        Provide assistance for the contract management of a multi-year, multi-million-dollar contract

·        Participate, lead or facilitate information gathering sessions needed to decision and implement enhancements

·        Provide subject matter expertise for the enterprise on the ASO, the contract requirements and the planning and development of ASO’s future state

·        Ensure the team approach is implemented and consistent within all ASO activities

·        Analyze and interpret data and look for trends in data and reporting

·        Oversee the completion of all projects assigned

·        Monitor performance measures, performance guarantees and contract deliverables

·        Ensure timely contract amendment and payment, coordinating with the finance office

·        Maintain strong relationships with cross-functional counterparts

·        Oversee the implementation of action plans designed to improve overall outcomes

·        Timely development of plans that implement follow through on assigned projects

Preferred Qualifications:

·        Master’s Degree in a social science, business, or public administration field and 3 plus years' experience 

·        4 -7 year as project or program management

·        Proven success in program/project management

Additional Skills & Qualifications:

·        Ability to work collaboratively with cross functional teams

·        Strong communication and presentation skills, training/meeting facilitation skills a plus

·        Solid relationship building and interpersonal skills

·        Excellent facilitator skills

·        Excellent writing, analytical and time management skills

·        Excellent coordination skills, including multitasking and setting priorities on work assignments

·        Proficiency with Microsoft Word, Excel and PowerPoint

·        Ability to handle stressful situations with poise and assertiveness

·        Excellent organizational skills and highly detail oriented

·        Comfort, willingness and ability to learn, adopt, and utilize new technology and software skills

Benefits

In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.