Revenue Agent 1 - Cartersville Regional Office
This announcement is open to the public.
Revenue Agent 1- Cartersville
Regional Office
Why join the team?
At the Georgia Department of Revenue, we are working to continuously provide the best customer service in the state. To get there we need exceptionally talented people like you. If you would like to help us build on our vision of maintaining a highly motivated and well-trained workforce who proudly serves the Georgia residents and business owners, this is your chance to shine!
What will you do?
As a Revenue Agent 1, you will diligently work to determine tax liability or collect taxes from individuals or business firms, according to prescribed laws and regulations.
What do we offer?
- An environment of encouragement and growth.
- Hybrid work schedule, after training
- A chance to make a difference by being a part of a driven and dynamic organization
- Competitive compensation, paid leave, comprehensive benefits package
Which qualifications are required?
High school diploma/GED and One year of job-related experience
OR
One year of experience at the lower-level Revenue Agent Trainee (FIT059) or equivalent position.
*Related experience will be considered bookkeeping, finance, accounting, and collections
Core Duties
- Research tax liabilities, collect unpaid taxes and initiate enforced collection activities
- Correspond with taxpayers, their representative, banking institutions and court offices by mail, phone or in person
- Financial customer service
The Essentials – In addition to meeting the minimum entry qualifications, applicants must possess the following criteria to receive consideration:
Teamwork and Cooperation: Demonstrated ability to promote and work in a team atmosphere, be inclusive of all team members, and work well with co-workers & leadership
Judgment and Decision Making: Demonstrated ability to weigh the needs of the taxpayers and the department to decide the best course of action for all parties
Accountability: Demonstrated ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success
Customer Service: Demonstrated ability to appropriately address internal & external customer issues while respecting business needs
Good verbal and written communication skills
Results Orientation: Demonstrated ability to meet deadlines to achieve performance goals, while focused on efficient & effective problem resolution
- The ability to interpret tax laws, policies, rules, and regulations pertaining to tax collection
The Preferred – Candidates possessing one or a combination of the following criteria will receive primary consideration:
- Collections Experience
- Team Communication Tools (MS Teams, Skype, Zoom)
- Microsoft Office
*Priority consideration for an interview will be given applicants with a strong background in collections, related educational classes or degree in Accounting, Math, Business, or Tax law, and experience in collections in person and by phone.
*DOR temporary associates must have completed at least 6 consecutive months on the current assignment for consideration.
We do more than just taxes! To learn more, visit our website: Department of Revenue
This is a hybrid position. The Revenue Agent 1 position will operate out of the assigned office and have the ability to telework. Department of Revenue also conducts an MVR Check, a criminal background check and State of Georgia tax records check is conducted on all new hires. You are required to have filed a State of Georgia tax return for the past five years.
Position Status & Pay Grade: Unclassified - G
Expected salary: $40,560
Location: 314 East Main Street | Cartersville, GA 30120
State Personnel Board Rules for current State Employees
478-1-.12 Salary
478-1-.15 Changes to Employment Status
Important Information:
All Department of Revenue positions are subject to annual State of Georgia tax records check. Additional background processes may be in place for some positions. The highest level of education indicated on your Team Georgia Careers Profile will be verified.
Equal Opportunity & Accessibility:
The Department of Revenue is committed to providing equal employment opportunities and reasonable accommodations in accordance with the Americans with Disabilities Act (ADA). If you require accommodation during the application or interview process, please contact dor-candidate-adarequest@dor.ga.gov.
