Enrollment Advisor
This job is a full-time, benefited, FLSA Non-Exempt position in the Student Affairs Division that reports to an Enrollment Manager and the Executive Director of Student Affairs. This position is located on the Lawrenceville campus but may occasionally report to the Alpharetta North Fulton Campus
Salary: Targeted salary is commensurate with education and experience not to exceed the budgeted amount of $54,080.00/year.
Schedule: Monday- Thursday between 8:00am- 6:30pm, and Friday between 8:00am- 4:00pm. Occasional Saturdays and some evenings. Schedule is subject to change. Flexibility is a must.
Minimum Qualifications (Job Code 11130): Associate's Degree from an academic institution accredited by an institutional accrediting agency recognized by the United States Department of Education*and* Three (3) years of related experience.
Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.
Preferred Qualifications:
Demonstrated knowledge of Financial Aid, Records, Admissions and/or Academic Advisement, with experience in interpreting academic policy and procedures; compiling and analyzing student academic information and records. Work experience using Banner student information system for Financial Aid, Records, Admissions and/or Academic Advisement purposes.
Excellent interpersonal, written, and verbal communication skills; experience working with diverse student populations; and the ability to work effectively and collaboratively with internal constituents (faculty, administrators, and staff). Exceptional customer service, organizational and analytical skills. Strong computer skills to manage student record system (Banner), Crystal Reports, Degree Works, and Microsoft Office.
Technical Skills and Competencies:
Knowledge of Student Services functions, policies and procedures; Quality customer service principles and practices; Knowledge of administrative procedures; Display professional demeanor and appearance; Sustain a positive attitude; Assert good interpersonal skills; Demonstrate critical thinking and problem-solving abilities; Preserve attention to detail and accuracy; Research and collect data; Express initiative and adaptability; Maintain high stress tolerance; Uphold commitment to the Gwinnett Tech community.
Job Description Summary:
Under the leadership of an Enrollment Manager and the Director of Enrollment Support, an Enrollment Advisor provides enrollment support services for a diverse student population. Enrollment Advisors function as part of a team consisting of faculty, Admissions, Records, Financial Aid, and Academic Advisement. The advisement process includes orienting students to GTC’s academic structure and policies; assisting students with admissions processes, registration related issues and processes, comprehensive academic planning, financial aid; scheduling of courses; coordinating efforts between faculty, staff, and student to facilitate student success; and referring students to professional support services offered through GTC and Atlanta metro counties. Other duties may be assigned by the Enrollment Advising Manager or the Executive Director for Enrollment Support. Display a high level of effort and commitment to performing work; operate effectively within the organizational structure; demonstrate trustworthiness and responsible behavior. Demonstrate eagerness to learn and assume responsibility; seek out and accept increased responsibility; display a "can do" approach to work. Show persistence and seek alternatives when obstacles arise; seek alternative solutions; do things before being asked or forced to by events. Work within the system in a resourceful manner to accomplish reasonable work goals; show flexibility in response to process change and adapt to and accommodate new methods and procedures. Accept direction and feedback from supervisors and follows through appropriately. Work when scheduled; begin and end work as expected; call in according to policy when arriving late for work or when absent; observe provisions of Fair Labor Standards Act; observe policies on break and lunch periods; use work time appropriately.
Duties/Responsibilities | Percentage of Time |
1. Provide outstanding customer service and advisement to customers through face-to-face, telephone, and electronic media. · Advise and orient students to GTC’s academic structure and policies. · Apply analytical, critical thinking, analysis, or research techniques to isolate or clarify questions and issues. · Provide students with guidance and information regarding career options, goal setting, and career research. · Assist students with the development of individual education plans. · Help students identify available support services for academic success. · Advise students throughout the educational process. · Provide accurate guidance to customers. · Respond to customer inquiries in a timely manner and keep customer updated on resolution progress. · Advise on financial assistance programs available to college applicants and enrolled students, including scholarships, grants and student loans. · Utilize database software and statistical programs for tracking purposes and assessment of services provided. · Assist students in a professional manner concerning the financial aid application process. · Accurately determine and thoroughly monitor eligibility and the award to be given. · Ensure forms are fully completed before being submitted. · Counsel students using all available financial aid resources to project yearly plan for financial support. · Advise students on financial aid special consideration appeals and Standards of Academic Progress Appeals. Ability to deal calmly with student applicants and their financial aid issues. | 75% |
2. Assist with registration and graduation activities. · Assist students with understanding the registration process in BANNER. · Accept Records forms and documents for processing, following established protocol. · Share information with other departments regarding registration and graduation activities in a timely manner. · Verify student record information to requesting personnel. · Conduct graduation audits, advisement on graduation requirements, and other graduation related activities | 15% |
3. Assist with the design and execution of special events, projects and activities as requested. · Readily assist with special events, projects and activities. · Share information with other departments regarding activities in a timely manner · Provide periodic workshops and training sessions to promote student success | 5% |
Perform other duties as assigned in the fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College | 5% |
Physical Demands: | Frequency (N)Never, (O)Occasionally or (C)Constantly |
Requires operation, access, or control of financial resources. | N |
Requires having a P-Card. | N |
Driving is a responsibility of this position. | N |
This position will have direct interaction or care of children under the age of 18 or direct patient care. | O |
This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications). | C |
This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation. | O |
This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation. | O |
This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation. | O |
This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation. | C |
This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation. | N |
Operating motor vehicles or heavy equipment with or without reasonable accommodation. | N |
Noisy environments. | O |
Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation. | N |
Light work that includes moving objects up to 20 pounds with or without reasonable accommodation. | O |
Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation. | N |
Work in outdoor elements such as precipitation and wind. | N |
Assessing the accuracy, neatness and thoroughness of the work assigned. | C |
The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed or religion, national or ethnic origin, sex (including pregnancy, sexual orientation, and gender identity), disability, age, political affiliation or belief, genetic information, veteran or military status, marital status, or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs, and activities, including admissions, scholarships and loans, student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.
The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity. The following person has been designated to manage inquiries regarding the nondiscrimination policies: Lisa Richardson, Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building A, Room 515, Lawrenceville, GA 30043, 678-226-6691, LRichardson@GwinnettTech.edu.
