DOL Services Specialist - Gwinnett

DOL Services Specialist (Unemployment Insurance Services Specialist 1) 

Job Code: SSP090

Pay Grade: F

Salary: $41,000

 The Georgia Department of Labor (GDOL) is transforming into a forward-thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together.  This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future. The Georgia Department of Labor is currently seeking qualified applicants to be considered for a DOL Services Specialist position in the Gwinnett Career Center in Norcross, GA.  

All applicants must complete an approximately 10 minutes assessment as part of the application process:     

https://assessment.predictiveindex.com/bo/ffo/DOLSS  

Applicants who fail to complete the assessment will not be considered. If you are a current GDOL employee and had previously completed the assessment, please disregard taking this assessment. 

Essential Functions and Responsibilities:

·       Conducts interviews with job, program or unemployment applicants to obtain the information
needed to provide services

·       Review and process unemployment insurance claims following established procedures. 

·       Answer customer inquiries via telephone, email or in-person contact. 

·       Identify issues on unemployment insurance claims. 

·       Assist customer in creating ID.me accounts and Employ Georgia registrations. 

·       Demonstrates the use of the job listings to assist clients with skill building. 

·       Develops, conducts and/or coordinates workshops and presentations to applicants on job readiness or the most current job search techniques.

·       Evaluates application information and determines initial or ongoing program eligibility.

·       Performs job counseling with applicants to identify their abilities, needs, interests, and values in relation to job and career opportunities. 

·       Provides career development and assessment services to clients for the purpose of matching their application skill sets to vacancies. 

·       Refers applicants to services such as counseling, literacy or language instruction, transportation assistance, and childcare.

·       Receives additional training, as requires, to gain full proficiency and experience in all areas.

Preferred Qualifications:

·       Knowledge of DOL rules/regulations

·       Experience providing reemployment or training services under federally funded programs. 

·       Minimum one (1) year customer service experience

Why You Should Apply?

The Georgia Department of Labor offers a generous benefits package, which includes:

Pay and Recognition:

·        Semi-monthly pay

·        13 paid holidays

·        10 hours paid Annual and Sick leave each month (15 days/yr.). The amount of annual leave increases after 5 years (12 hrs./month or 18 days/yr.) and 10 years (14 hrs./month or 21 days/yr.) of service.

Insurance/Retirement:

·        Insurance: health, dental, vision, life, accidental death and dismemberment, and critical illness

·        Health savings and child care spending account

·        Short-term and Long-term disability plans

·        ERS Pension/401(K)/457 Retirement Plans 

Additional Benefits:

·        Legal

·        Employee Assistance Program

·        Student Loan Relief and Assistance

·        Discounts

·        Credit Union

Additional Information

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

The hiring process may involve one or more of the following: an interview and a written exercise. If there is a need for a reasonable accommodation during the hiring process, please advise the hiring manager. 

All decisions concerning the employment relationship for qualified applicants will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with the Georgia Department of Labor values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.