Coordinator - Customer Sales Service

Duties/Responsibilities:

Percentage of Time:

1.       Coordinates administrative oversight for computer and technology-based certification programs, including IT, digital skills, and industry-recognized credentials.

1. Supports scheduling, registration, documentation, and reporting requirements for certification courses and exams.
2. Serves as a point of contact for students, instructors, and vendors related to technology-based certification programs.
3. Ensures certification records, rosters, outcomes, and completion data are accurately maintained in Modern Campus, Banner, ACEware, or other designated systems.
4. Assists with compliance, reporting, and data tracking related to certification programs, including workforce and grant-funded initiatives.

20%

3.  Using appropriate software, performs class management functions; enters data from forms, records, reports and/or other sources. (Performed by all incumbents)

1.    Correctly enters class changes, cancellations, new classes, registrations, rosters and certifications for all computer classes and technology certifications as well as other areas.

2.    Investigates and corrects data that appears inconsistent or erroneous.

3.    Completes data entry accurately and in a timely manner.

20%

4.  Prepares class materials and ensures a quality learning environment for instruction.  

1.    Prepares or assists in the preparation of instructional materials, overheads, audio/visual/computer equipment according to the needs of the instructor.

2.    Ensures supplies are available to support activities.

3.    Follows organizational guidelines to appropriately order and receive training materials/aids, class rosters, certificates, etc.

4.    Makes or modifies instructional materials as specified by the instructor/teacher and within established timelines.

5.    Stores unused material in the designated storage areas and properly disposes of unserviceable items.

10%

5.  Provides administrative/clerical support such as incidental typing and filing. (Performed by all incumbents)

1.    Proofreads and edits documents or materials, making corrections and revisions as necessary to ensure accuracy, consistency, clarity of content and proper spelling, grammar and punctuation.

2..   Answers telephone and/or greets visitors in a courteous and timely manner.

3. Responds to emails in a courteous and timely manner.

10%

        6.  Assists managers by conducting comprehensive, research, gathering narrative and numerical data in order to generate data reports and responds to requests for information. (Performed by all incumbents)

1.    Researches and collects data accurately and thoroughly from reports, files, databases and other sources.

2.    Compiles information for the timely preparation of reports (Modern Campus, ACE ware and BANNER) and distributes to appropriate individuals within established time frames.

3.    Willingly provides computer assistance to other areas in regard to contracts, customer registrations/billings and problem solving.

15%

7.    Creates and maintains a high-performance environment characterized by positive leadership and a strong team orientation. (Performed by some incumbents)

1.    Defines goals and/or required results at beginning of performance period.

2.    Communicates regularly with staff on progress toward defined goals and/or required results, providing specific feedback and initiating corrective action when defined goals and/or required results are not met.

3.    Evaluates employees at scheduled intervals, obtains and considers all relevant information in evaluations.

4.    Motivates staff to improve quantity and quality of work performed and provides training and development opportunities as appropriate.

5%

8.  Maintains knowledge of current trends and developments in the field by attending professional development training, workshops, seminars and conferences and by reading professional literature in the related technical field. (Performed by all incumbents.)

1.    Attends internal and external educational programs and professional meetings as requested.

2.    Participates in regular meetings of available and applicable professional organizations.

3.    Reads professional literature and translates complex or technical information into a meaningful format that may be understood by others.

4.    Reads professional literature and translates complex or technical information into a meaningful format that may be understood by others.

10%

9.    Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior. (Performed by all incumbents)

1.    Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.

2.    Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events.

3.    Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.

4.    Accepts direction and feedback from supervisor and follows through appropriately.

5.    Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately.

10%

Other duties as assigned.

Physical Demands:

 Frequency

(N)Never, (O)Occasionally or (C)Constantly

Requires operation, access, or control of financial resources.

Requires having a P-Card.

N

Driving is a responsibility of this position.

N

This position will have direct interaction or care of children under the age of 18 or direct patient care. 

N

This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications).

N

This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation.

C

This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation.

O

This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation.

C

This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation.

C

This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation.

O

Operating motor vehicles or heavy equipment with or without reasonable accommodation.

O

Noisy environments.

O

Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation.

O

Light work that includes moving objects up to 20 pounds with or without reasonable accommodation.

O

Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation.

N

Work in outdoor elements such as precipitation and wind.

O

Assessing the accuracy, neatness and thoroughness of the work assigned.

C