OUR MISSION

The mission of the Georgia Student Finance Commission is to promote and increase access to education beyond high school for Georgians. To achieve this mission the commission administers state and lottery-funded student financial aid programs including the HOPE Scholarship and HOPE Grant and provides college planning and other educational services to more than 2 million Georgians through GAfutures.org. The commission seeks to improve its own operations and inform policymakers and other stakeholders through analysis, interpretation and publication of information using the extensive data collected in support of its programs.

WE OFFER

We offer excellent benefits including 13 paid holidays, 3 weeks annual + 3 weeks sick leave per year, health/life/disability benefits after 30 days, employer 401k match, medical/childcare spending account options, and deferred compensation plan. Our standard business hours are Monday through Friday from 8am to 5pm. We also offer employee recognition and a great place to work! Our office is conveniently located in Tucker only 2 minutes from I-285.

Job Description:

With limited to moderate supervision, and with extensive knowledge, the position is responsible for performing high level specialized tasks with increasingly difficult responsibilities in support of the following areas: mailroom operations, records management, printing/fulfillment, copy machine servicing, building safety, shipping and receiving, building/grounds maintenance, and courier service. Must work at an independent level to perform the daily operations of and have extensive working knowledge of building operations, mailroom operations, equipment knowledge, and extensive understanding of all the related technical systems. Perform quality control review processes defined by internal and external Regulatory Compliance guidelines pertaining to the printing and mailing of documents. Participates in the Request for Proposal (RFP) process for obtaining service and fulfilment contracts. Acts as the subject matter expert for the areas of responsibility. The material herein is subject to change.

Job Responsibilities:

The following examples are illustrative of the essential functions identified for this class title. Additional essential functions may be identified at any time.

Performs daily mailroom operations.

·       Opens, sorts, time stamps and delivers incoming mail to Agency divisions within specified times.

·       Uses PC based automated postage and sealing machinery to prepare outbound mail for receipt by third party couriers and USPS.

·       Ensure accurate cost allocation data is gathered and posted to files and data sheets.

·       Performs shipping responsibilities via various forms of technology systems and outside companies, i.e., Internet, UPS, FED EX, and other packages as required.

·       Understand shipping “packaging” requirements for outbound items and either package as needed or make recommendations of process and supplies.

·       Receives and accounts for all materials and supplies delivered to the Agency. Ensure goods are properly accounted and forward information and documentation to the appropriate department.

Operates Agency printing/fulfillment operations.

·       Operates PC/LAN based automated printing and fulfillment equipment to processes scheduled print jobs for mailing within specified time commitments, as needed.

·       Monitors and performs maintenance on PC/LAN based automated printing/fulfillment equipment, as needed.

·       Maintain Regulatory compliance records and practices for document fulfillment.

·       Maintain Service requirements and supplies through equipment provider for the postage machine and automated printing system. 

Coordinates Copy Machine Service.

·       Maintains and services copy machines, as necessary.

·       Ensure that related copier supply stock is maintained at adequate levels.

·       Ensure that monthly usage readings are completed, posted to appropriate spreadsheets, and recorded according to established guidelines.

·       Perform in-house service and service requests to provider when required.

Performs routine building and grounds maintenance services.

·       Performs various maintenance services such as replacing lights, cleaning up

accidental spills/accumulations of debris, minor repairs of building structure and or furniture.

·       Perform light cleaning duties, move, and relocate GSFC staff, office furniture and equipment.

·       Ensures agency vehicles are serviced and maintained.

·       Maintains vehicle check out logs.

·       Perform a variety of minor repairs and tasks such as replacing ceiling tiles, light bulbs, installing paper towel dispensers, installing projectors, and general preventative maintenance on equipment.

·       Perform minor inspections of work performed or general building conditions under the direction of the Facility Manager.

·       Declutter worksite to include hauling debris and trash to the dumpster, ensuring tools, materials, and equipment are stored properly.

Monitors and maintains safety regulations.

·       Checks building for fire, water, electrical and other safety hazards.

·       Reports any maintenance problem such as water leakage, etc.

·       Monitors and check and document, fire extinguishers on quarterly basis.

·       Reports all vandalism or suspicious vandalism to supervisor.

·       Reports to supervisor all accidents and/or injuries involving tenants, employees and/or   customers at the time of the incident.

·       Performs checks and maintains log of building condition for weather damage.

·       Identifies safe evacuation areas within the building.

·       Coordinates and documents fire drills.

·       Be involved in the planning, coordination, and implementation of drills, checks, and inspections for all compliance items.

       Coordinates the records management activities.

·       Schedules and coordinates the retrieval and replacement of “records” cartons as requested by internal customers.

·       Completes all paperwork in accordance with the offsite storage vendor’s criteria for new cartons and cartons for destruction.

·       Monitors vendor reports of carton activity, removal, and destruction as per the established retention schedules.

·       Maintains the “records” classification and retention periods for each department.

·       When required, be able to retrieve cartons from offsite records storage facilities.

Continued training and professional development

·       Attend and participate in in-house training, skills, and development training programs, as required and directed.

·       Attend and complete CPR Training and appropriate training required by the Authority.

·       Keep abreast of department, State, and other regulatory agency guidelines as it relates to safety, equipment, and machine maintenance, etc.

·       Attend training at State provided classes for related duties within the daily areas of responsibility

Maintains consistent, high quality, customer-focused orientation when conducting business and providing services.

·       Communicates with customers and obtains all required information necessary to determine and address their specific needs and problems, tactfully explains why, if a service cannot be provided.

·       Provides clear, accurate information; explains procedures or materials or provides supplemental information; anticipates problems and questions.

·       Treats customers with respect, courtesy, and tact.

·       Process Building Services “workflow” requests when received.

·       Participates in the RFP process for obtaining service and fulfilment contracts.

·       Works with and monitors third party contractors and vendors.

Maintains building security practices and measures.

·       Perform routine checks of all grounds, signs, lighting, and doors.

·       Repairs, replacing, reports signs, doors and or locking mechanism requiring attention.

·       Creates "photo id" badges for new employees and employee replacement badges.

·       Manage and maintain the photo database.

·       Maintain the card access system, cards, schedules and requested reports.

·       Monitor and when required, request service on external security lighting.

·       Watch for unusual activity and or unknown people and handle accordingly.

Minimum Qualifications:

The following standards express the minimum background of education and experience as evidence of an applicant’s ability to qualify for this class title. Any combination of education and experience, if evaluated as equivalent, may qualify an applicant for a position within this class.

·       Associate degree in a related field from an accredited college or university; or three (3) years of experience in engineering, maintenance, renovation, and construction of facilities.

·       Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

·       Intermediate level knowledge and skill with Microsoft PC products.

·       Ability to differentiate between colors.

·       Ability to work weekends, day, evening, and morning shifts.

·       A valid GA driver’s license.

·       Ability to lift and work with at least 50 lbs.

·       Ability to work independently in absence of direct supervision; analyze situations accurately and take effective actions; communicate effectively orally and in writing.

·       Comfort with heights as necessary.

Preferred Qualifications:

·       More than 4 years of comprehensive work experience in an automated mailroom, facilities environment, or related field.

·       Mailroom/Facilities Management experience in a professional business environment which involved technology skills related to automated mail, copier, data storage and/or inventory control tasks.

·       Previous work experience in a safety-monitoring environment or in a related safety field.