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Georgia Department of Public Safety


OVERVIEW

The Georgia Department of Public Safety (DPS) employs approximately 1600 employees and oversees the day-to-day operations of the Georgia State Patrol (GSP), Capitol Police and the Motor Carrier Compliance Division (MCCD). GSP troopers investigate traffic crashes and enforce traffic and criminal laws on the state's roads. Capitol Police officers prevent and detect criminal acts and enforce traffic regulations throughout Capitol Hill. MCCD officers conduct safety inspections of commercial motor vehicles and inspect highway shipments of hazardous materials.
OUR MISSION AND VISION

MISSION AND CORE BELIEFS
The mission of the Georgia Department of Public Safety is to work cooperatively with all levels of government to provide a safe environment for residents and visitors to our state. Although focused primarily on the enforcement of traffic laws and investigation of traffic crashes, the Department of Public Safety will support the efforts of all public safety agencies to reduce crime, apprehend those who commit them, and respond to natural and manmade disasters. In all of our endeavors, DPS personnel will remain committed to following our core beliefs of trust, fortitude, compassion, and professionalism.

TRUST
Trust is our hallmark and foundation. Our word is our bond. Truthfulness is what the public expects from us and what we demand of ourselves. We are committed to the highest ethical standards and highest level of performance beyond reproach.

FORTITUDE
We are committed to persevere through sacrifice and adversity to do the right thing, even at personal cost. In the tradition of those who preceded us, we are confident in our ability to fairly enforce all laws, to protect life and property, and to be accountable for our actions.

COMPASSION
We have the courage and wisdom to be fair. We are sensitive to the needs of others and are committed to treat all with dignity and respect.

PROFESSIONALISM
As an elite and diverse team of highly trained, motivated men and women, we are committed to providing effective, efficient, and courteous service. We pledge to set innovative standards for others to follow.


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Customer Svc Rep 1 - Call Center

🔍 Georgia

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Administrative & Operations Support
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Corrections, Georgia Department of - GDC

(2) positions are available.

Minimum Qualifications: 

Six (6) months of call center experience in a high-volume call center and proficient in Microsoft Office Suite. 

Ability to be flexible in the face of changing work requirements. 

High school diploma 

Preferred Qualifications: 

One (1) year customer service experience, which included direct customer contact in person or by telephone handling a significant number of customers questions or complaints/concerns. 

Ability to effectively communicate verbally includes a good speaking voice, active listening skills and a pleasant and courteous manner.

Ability to analyze the customer’s request or complaint, evaluate issues and determine the correct course of action. 

Ability to go beyond a customer’s expectations being persistent in satisfying a dissatisfied customer. 

Ability to calm and satisfy irate customers. 

Working level skill in the use of Microsoft Office computer application software (Word, Excel, Outlook) 

Knowledge of the programs and functions of a wide range of State of Georgia Agencies a plus.

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

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