Under supervision, the Agent Program manager leads a diverse range of support, operational, and programmatic activities for the Georgia Access Agent Program.

Manages the tracking agent activity, including agent certification verification, de-certification, and enrollments.

Coordinates with vendors responsible for agent examination and trainings (e.g., certification coursework, exam, and agent portal).

Ensures the Agent Program Team adheres to all rules and receives adequate training to monitor compliance of consumer data against all federal and state regulations for privacy and security, including Health Insurance Portability and Accountability Act (HIPAA) compliance. 

Provides ongoing support for agents as needed, including resolving inquiries escalated from the contracted vendor responsible for the Contact Center.

Delivers presentations to agents about the Georgia Access requirements.

Conducts or participates in the development, review, revision, interpretation, and/or implementation of policies, procedures, standards, and guidelines.

Coordinates compliance with rules, regulations, and policies. 

Coordinates interaction between department operating units, other programs and/or external customers as appropriate. 

Ensures efficiency, effectiveness and accuracy of all functions through the use of computer systems, management controls, and sound organizational structure.

Oversees the development and on-going management of projects consistent with agency goals and objectives. 

Participates in the planning, coordination, development and implementation of long-range goals and objectives.

Performs other duties assigned.