Job Title:  Program Assistant- Region 2 Field Office- Augusta

Pay Grade: D

Workplace: This position is fully onsite.

Travel: None.

Job Summary:

Perform a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.
 

Primary Duties and Responsibilities:
▪ Provide customer service to internal and external customers; this includes answering calls, greeting visitors to the Regional Field Office, responding to requests for information or directing requests to the appropriate party when needed.
▪ Provide general clerical support including data entry/maintenance, copying/distributing documents and materials, maintaining record-keeping and filing systems, typing, filing, sorting mail, etc.
▪ Provide education, instruction and assistance on available services, benefits, resources, and theapplication process to individuals or families seeking waiver or state funded services
▪ Provide clerical support within assigned functional area (i.e., review of applications, processingconsumer documents, scheduling with providers, etc.).
▪ Use independent judgment and initiative to perform administrative, clerical, and secretarialduties in support of I/DD programs or groups of employees.
 

8:00 a.m. – 5:00 p.m. Monday through Friday 

Qualifications:
High School diploma or GED and two years of general office or administrative experience.
 

Preferred Qualifications:
▪ Four years of experience as a receptionist
▪ Excellent customer service skills
▪ Excellent skills managing confidential files
▪ Ability to communicate and write clearly in English
▪ Proficient with Microsoft Office

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/  

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.