• Under general supervision, performs a wide range of office administration duties for assigned functions or program areas, duties may be complex in nature and may involve access to confidential information.
• May research, investigate, and/or resolve program data or issues. Drafts documentation, reports, or presentations. Represents program or unit, provides information and assistance to internal and external customers.
• Provides administrative support to assigned area.
• Provides assistance and problem resolution to claimants, employers, staff, other agencies, and/or the general public. Provides program, administrative, and/or technical assistance and interpretation
• Researches and resolves detailed program or client issues/questions and prepares documents.
• Provides program, administrative, and/or technical assistance to customers and staff Researches and/or resolves program or client issues or questions May represent the manager in various matters.
• Supports routine administrative functions for the agency/office, such as travel expenses, car rentals, leases, vendors, contracts, telecommunications, building security, purchasing, billing/credit, inventory, property control, personnel, payroll, and etc

Preferred qualifications for this position include proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, as well as experience with data entry, record-keeping, and database management. Candidates should possess a strong ability to multitask and efficiently prioritize tasks while maintaining excellent attention to detail and accuracy in handling records. Effective verbal and written communication skills are essential, along with a solid understanding of data privacy policies such as HIPAA, particularly in healthcare settings. The ability to handle sensitive information with discretion is crucial.