This Announcement is Open to the Public

 The Georgia Department of Revenue seeks two (2) Helpdesk Analysts to support its mission of administering state tax laws efficiently and fairly. The role involves supporting the Unclaimed Property Unit in administering the laws set forth in Georgia’s Unclaimed Property Act.

The Helpdesk Analyst plays a vital role in assisting customers via phone and email. Duties include but are not limited to:

·       Providing user assistance with online Claimant and Reporting websites.

·       Responding to customer inquiries

·       Performing clerical duties as assigned

Given this role is responsible for providing comprehensive instructions to customers, attention to detail and organizational skills are critical to successful performance.

Entry Qualifications:
High School diploma/GED and six months of experience handling customers, questions, complaints, and/or providing information.

*DOR contingent workersmust have completed at least 6 consecutive months on the current assignment for consideration.

Required Skills & Experience

·       Two years customer service experience in a professional services environment.

·       Strong written and verbal communication skills

·       Ability to research data using manual and electronic resources to provide resolution to customer issues.

·       Ability to work in a fast paced, high-volume environment.

Preferred qualifications include:

·       At least 1 year of inbound call center experience

·       Proficiency in Microsoft Office products including Word, Excel, and Outlook

Salary: $49,920
Pay Grade: I

Location: 4125 Welcome All Rd, Atlanta GA 30349. This is a hybrid position with working hours of 8am to 4:45pm, Monday to Friday. Start times may be adjusted to 7:30am based on business needs. * A telework schedule of three (3) in-office days per week is contingent upon demonstrated proficiency after training and is subject to change based on DOR policies and ability to meet performance expectations.

The Department of Revenue offers alternative work schedules, training opportunities, recognition programs, health insurance, wellness programs, vision and dental coverage, retirement options, leave benefits, and more.

Equal Opportunity Employer: The Department of Revenue is an Equal Opportunity Employer, promoting diversity and nondiscrimination in employment.

Important Notice: Selected applicants are subject to a State of Georgia tax records check and a criminal background investigation. Only candidates chosen for interviews will be notified due to the high volume of applications. Human Resources may close the job announcement early if a significant number of applications are received. For disability accommodations during the hiring process, contact strategicstaffing@gets.onmicrosoft.com.